Please note that this role is NOT a personal care role.
Join Nacro’s CAS‑2team: Get an excellent grounding in the criminal justice system and the reward of helping people change their lives.
Location: Cardiff
Job Type: Full-Time, Permanent
Working Hours: 37.5 hours per week. Shift patterns and flexibility will be discussed during the interview. The provision of the contract is between 08:00 and 22:00 Monday‑Friday and Saturday 09:00 – 17:00 on a rolling rotational basis.
Travel: Enhanced DBS check and Prison Clearance required. Full driving licence and access to a car required. This role has an “essential travel” requirement; staff must have full business‑use insurance cover for their vehicle. Nacro does not reimburse additional insurance premiums. Mileage expense rate currently 45p per mile.
Role Overview
As a Housing Support Worker you’ll enjoy varied and rewarding days, making a real difference to both service users and the wider community, while gaining insight into the criminal justice system.
Key Responsibilities
- Support Service Users: assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
- Property Management: ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing‑related matters.
- Collaboration: work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.
Who Will Thrive in This Role?
- Resilient individuals who maintain a healthy work‑life balance.
- Problem‑solvers who enjoy thinking creatively to overcome challenges.
- Emotionally intelligent people who understand and respond to human behaviour.
- Team players eager to collaborate and contribute positively.
- Strong interest in engaging with people, adapting communication styles, and making informed decisions.
- Ability to work professionally while balancing service user needs and Nacro’s wider mission.
- Excellent organisational skills with the ability to manage multiple priorities.
- Competent ICT skills (Outlook, Word, Excel); internal systems training provided.
Other Information: This role is part of the Community Accommodation with Support, Tier 2 (CAS‑2) programme, commissioned by the Ministry of Justice. The service provides accommodation and support for low/medium‑risk people eligible for home detention curfew or bail, helping to keep people out of prison and supporting prison leavers to re‑establish crime‑free independent lives.
Vetting Requirements: Enhanced DBS against the adult workforce and prison clearance. Criminal records are assessed fairly; support for those with criminal records is provided.
Applicants must have the right to work in the UK. This role does not offer eligibility for visa sponsorship.
At Nacro, we welcome applications from all backgrounds, including those with criminal records and first‑hand experience of the criminal justice system. All applications are assessed on merit.
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