On Call Support Assistant

Company: Diverse Abilities
Apply for the On Call Support Assistant
Location: Poole
Job Description:

Adult Services – Supporting Living, Poole & Bournemouth

An exciting opportunity has arisen to join our On-Call team. We are currently seeking a resilient, flexible, and reliable individual to join our team to provide effective support to enable people with a learning and/or physical disability to live their lives to the full.

Due to genuine occupational need, we require female applicants with a UK Manual Driving License only*

Responsibilities

  • Providing personal care and support to individuals (regulated activity), ensuring dignity, respect, and independence at all times
  • Responding to emergency situations and providing practical solutions or attending services when required
  • Supporting staff over the phone or in person, offering guidance and problem-solving assistance
  • Arranging and coordinating cover for staff sickness and unexpected absences
  • Covering shifts within services when necessary to maintain safe staffing levels
  • Completing administrative tasks, including reporting incidents and updating records
  • Collecting prescriptions and supporting with essential errands

Qualifications

  • A caring, proactive, and resilient individual with a passion for supporting others
  • Previous experience in a care or support role (preferred but not essential)
  • Ability to remain calm and make decisions under pressure, especially in emergency situations
  • Strong communication and organisational skills
  • Flexibility to work evenings, nights, and weekends as part of an on-call rota
  • Willingness to provide personal care
  • Full UK Manual Driving Licence (essential)
  • Commitment to delivering high-quality, person-centred care

Commitment to Safeguarding

Diverse Abilities is committed to safeguarding and promoting the welfare of children, young people, and adults that we support and expects all staff and volunteers to share the same commitment. Please ensure a full work history is completed in your application form including any gaps of employment. Applicants will be required to complete satisfactory enhanced Disclosure and Barring Service (formerly CRB) check is required for this post prior to commencement. The Charity is an equal opportunities employer.

Benefits

We offer a wide range of employee rewards and benefits. These include access to hundreds of retailer, restaurant, entertainment, and hotel discounts through Blue Light Card, auto-enrolment pensions, paid accrued holiday, and a cycle to work scheme. Click here for a full list of our rewards and benefits.

You’ll also get paid while you complete your training and as you proceed to any diplomas.

We also provide long service awards at 5, 10, 15, 20, and 25+ years including bonuses, vouchers, and additional paid time off.

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Posted: June 1st, 2026