Customer Service Advisor

Overview

Permanent, rewarding role in Belfast City Centre. Financial Services Contact Centre Agents in a fast paced customer service team.

Location, Salary and Start

• Location: Natwest, Belfast City Centre
• Start date: Various start dates from June 2026
• Shifts: Full time – 40 hours per week – hours worked between 07:00 and 23:00
• Salary: £27,976.00 annual salary

What You’ll Do

• Provide a proactive and reactive service to ensure customers meet all financial arrangements in line with their financial goals
• Receive tools and training in company lead Training and Grad Bay
• Conduct financial reviews with customers and provide accurate information to help them make informed decisions on financial products and services

Key Responsibilities

• At first point of contact, provide outstanding customer service to help the organisation achieve its goals
• Educate customers on the different ways they can bank and support them in choosing the right service options for their personal needs
• Accurately and compliantly complete processes and procedures while providing a seamless customer experience
• Deliver good customer outcomes by taking correct actions and mitigating gaps as needed

Customer Service Advisor – Responsibilities

• Deliver excellent service with the customer’s needs and financial goals in mind
• Educate customers on banking options and support them in choosing the best options
• Complete processes and procedures in a detail-oriented, compliant manner to ensure a seamless experience

Your Skills and Qualifications

• Experience in a customer service environment and relationship management
• Strong organisational and time management skills to meet performance measures

What We Expect — Values

• Process Excellence — strive to improve work quality
• Collaboration — team player
• Communication — clear and confident written and verbal
• Emotional Intelligence — empathy and kindness
• Open-Mindedness — openness to new ideas
• Critical Thinking — logical decision making
• Solution Orientation — forward-thinking problem solving
• Entrepreneurship — ownership and self-motivation

We’d Also Like You To Demonstrate

• Excellent communication skills, verbal and written
• Experience in a regulatory environment
• Good technology skills with Microsoft Office
• Customer-focused attitude

Benefits

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP, Mental Health, Financial and Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards
• Refer-A-Friend earns up to £1,200
• Monthly Wellbeing Webinars

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