Join us as a Customer Service Personal Banker in Lanark and Biggar
You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. This job does not meet Skilled Worker visa sponsorship requirements. We’re offering this role for a period of 12 months.
What you’ll do
- Have proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Complete general banking requests such as payments, balance enquiries and transfers.
- Help customers to understand the different ways they can bank with us and the range of services we can offer.
- Identify opportunities to help customers with simple financial products, and collaborate with other teams to provide a seamless customer experience.
The skills you’ll need
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- Commitment to develop new skills and responsibilities.
How we’ll reward you
You’ll join us on a competitive salary starting of £27,090, pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Working pattern
You’ll need to be flexible in terms of the hours you work, typically during branch opening hours between 9 am and 5 pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
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