Customer Service Advisor

Customer Service Advisor – Solihull (Site-Based)

Our client is looking for a Customer Service Advisor to join their busy and fast paced contact centre based in Solihull.

This is a great opportunity for someone with strong customer service experience who enjoys speaking to people and delivering a high quality service. You’ll be handling a mix of inbound and outbound enquiries, supporting customers across a range of housing related queries, and aiming to resolve issues at first point of contact.

The role:

• Managing a high volume of calls, emails, and customer enquiries
• Making outbound calls to gather and update customer information
• Supporting customers with sensitive situations, including vulnerabilities
• Updating internal systems accurately and efficiently
• Delivering excellent service while working to targets

What we’re looking for:

• Previous experience in a customer service or call centre environment
• Excellent communication and interpersonal skills
• Ability to work under pressure and manage a busy workload
• Strong IT skills and attention to detail
• A calm, empathetic, and professional approach

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