Customer Service Advisor

This is a temporary vacancy. 37 hours per week. Benefits include Company Pension Scheme and Private Healthcare.

Working in a hybrid way, we are looking to recruit a customer focused, people focused team player with excellent communication and people skills to join our customer service team.

The team are responsible for providing a front line service to customers, answering inbound calls and a face-to-face service and resolving queries at the first point of contact. You will be fielding a wide variety of enquiries from tenants, applicants and external customers and take a proactive approach to ensuring high customer satisfaction.

Qualifications

• Experience of working in a Customer Service/contact centre environment.
• Ability to always maintain a high degree of confidentiality when dealing with sensitive information.
• Excellent attention to detail and accuracy.
• Ability to multi task.
• Excellent IT skills, especially Microsoft Outlook, Word and Excel.
• Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
• Able to work from our head office at least twice a week following the initial training period.

The closing date for applications is 31st March 2025.

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