Join us as a Support Service Worker at Thirteen Group!
Role Overview
Thirteen Group is on the lookout for a Support Service Worker to join our Refugee Resettlement Team based in Redcar for 9 months. In this rewarding role, you’ll work directly with refugee families, offering tailored support to help them integrate into the local community. You’ll manage a caseload and deliver person‑centred support planning and interventions, ensuring each individual receives the guidance they need.
This is a roaming role, meaning your work will primarily take place in customers’ homes, community centres, and our team office in Redcar and Cleveland. You’ll also have the opportunity to work from home a couple of days each month. Flexibility is key, as you may be required to attend the office more frequently depending on business and team needs.
Bilingual applicants fluent in Arabic, Dari, or Farsi are especially encouraged to apply, as these language skills would be highly beneficial in supporting our diverse customer base.
Our support provides a secure environment for refugees. This helps people to recover from their experiences, learn about the UK, develop trust in others and begin to rebuild their lives. If you’re passionate about making a true difference to peoples’ lives, then look no further!
Thirteen Benefits
- Salary – £26,453 per annum
- Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health save money on common health expenses and get access to health and wellbeing support services.
- T’dar our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave.
Key Responsibilities
- Draft person-centred support plans that move the customer forward and support integration into UK society, in addition to accurate record keeping.
- Deliver person-centred support, linking in with and referring to key services to ensure the best outcome for the customer.
- Plan and deliver group sessions to customers that aid their integration and understanding of the UK, promoting community engagement and wellbeing. For example, you’ll support the delivery of non-accredited conversational English classes.
- Build relationships with partner agencies and stakeholders.
About You
- You are a clear and confident communicator, able to build trust and rapport with people from diverse backgrounds.
- You are resilient, adaptable, and accountable, able to manage challenging situations calmly and professionally while maintaining a high standard of service.
- You are skilled in time management, with the ability to independently manage your diary and workload to meet service demands.
- You have knowledge and understanding of safeguarding when working with vulnerable customers.
- You have previous experience of working with individuals in a supporting context.
- You hold a full UK driving licence and have access to your own vehicle, as the role involves regular travel across Redcar and Cleveland to visit customers in their homes and community settings.
- It would be a bonus if you are fluent in Arabic, Dari or Farsi.
Why Thirteen Group?
At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.
Our vision is to be the most trusted housing association, with happy customers. We put customers at the heart of everything we do.
- Join a team that’s local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.
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