Join a leading property services contractor in a rewarding role that directly supports residents and communities, on an initial 6-month contract with strong potential to become permanent. This Customer Liaison Officer position offers the opportunity to work across Yorkshire, supporting a large-scale retrofit and sustainability programme improving homes and energy efficiency across the region.
You’ll play a key role in delivering resident-focused engagement, ensuring customers are fully informed, supported, and confident throughout the works being carried out in their homes. This is a fantastic opportunity for someone who thrives in a people‑facing role, enjoys problem‑solving, and takes pride in delivering excellent customer service.
We’d love to hear from anyone with experience as a Customer Liaison Officer, Resident Liaison Officer, Tenant Engagement Officer, Housing Officer, or in a similar customer‑facing role within housing, construction, or property services.
Responsibilities
- Proactively contacting residents to arrange access for retrofit surveys and following up on no‑access properties
- Acting as the main point of contact for residents, handling queries and concerns with empathy and professionalism
- Delivering clear, timely communication to residents about upcoming works and project timelines
- Coordinating access arrangements to ensure works are completed efficiently and on schedule
- Building strong relationships within local communities to support engagement and programme success
- Resolving resident issues promptly, escalating where necessary to maintain service delivery
- Maintaining accurate records of all communications, appointments, and resolutions
Required Skills
- Previous experience in a Customer Liaison / Resident Liaison or similar role
- Strong communication skills with the ability to handle sensitive situations confidently
- A proactive and resilient approach, with strong negotiation and problem‑solving skills
- Excellent organisational skills and the ability to manage a busy and varied workload
- Good IT skills, including Microsoft Office and maintaining accurate records
Key Requirements
- Full UK driving licence and willingness to travel across Leeds, Bradford, Scarborough, and North Yorkshire
- Availability to start immediately
- Experience within social housing or property services (desirable)
Benefits
- Full‑time hours (Monday to Friday, 8:00am – 4:30pm)
- 6‑month contract with strong potential to become permanent
- Opportunity to work on a meaningful retrofit and sustainability programme
- Supportive and collaborative working environment
Pay Rate
£18.00 per hour
Travel & Location
This role is based across Yorkshire, covering Leeds, Bradford, Scarborough, and surrounding North Yorkshire areas. A full driving licence is essential due to the travel requirements.
If this Customer Liaison Officer role sounds like your next opportunity, please apply now or contact Ryan Stewart on ryan.stewart@niyaapeople.co.ukor call 0121 798 3287
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