Maintenance Support

Overview

Heckfield is a living place: a Georgian family home lovingly restored to its classic origins and rewoven into 400-acres of Hampshire. Elegantly evolving, resolutely natural, we’re a beautiful piece of English history that redefines the idea of a hotel. We springboard from a storied past, celebrating the slow-and-simple now: a country haven — less than an hour from London — sculpted over centuries by ancient heather, woodland and meadow. We are now looking for a Maintenance Support to join our lovely Engineering team. We pride ourselves on providing training, development and a chance to progress within the company; if you would like to work in a collaborative and creative environment, please apply now.

Responsibilities

• Carry out pre-arrival checks of hotel rooms, suites and cottages, ensuring all fixtures, fittings, and equipment are functioning correctly.
• Identify and resolve minor maintenance issues where possible, ensuring rooms are operational and safe for guest use.
• Check lighting, plumbing, heating, cooling and all electrical items are in full working order.
• Report any faults, damages, or larger Engineering requirements promptly to the Engineering Manager or Assistant Manager.
• Ensure any identified issues are logged clearly and followed up where required.
• Support general Engineering tasks across the property as directed by the Engineering management.
• Maintain a strong attention to detail to ensure all checks are thorough and consistent.
• Work efficiently under pressure, particularly during busy changeover periods, to meet operational deadlines.
• Work alongside other departments offering support as and when required.
• Be aware of duty of care and adhere to health and safety legislation, policies and procedures.
• Be familiar with property safety, first aid, fire and emergency procedures and operate equipment safely and sensibly.

Benefits

• Basic Salary of £26,500 PA
• Tronc (Allocation for 2025 was £7,800+ per annum/ person based on full time hours)
• Increased holiday allowance
• Vitality healthcare cover
• Employee assistance programme
• Life assurance scheme (from day one, covering up to 2x your annual salary)
• 50% F&B discount when dining in our restaurants
• Company sick pay
• Enhanced maternity pay
• Enhanced paternity pay
• Recruit a Friend bonus (£1000)
• Monthly employee recognition scheme
• Annual employee parties
• Free staff meals
• 50% discount on Wildsmith Skin products
• Heckfield Plus – online discounts

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