Please note we are recruiting for the below locations:
– Camden: NW3 2NA
– Friern Barnet: N11 3DG
To deliver the provision of services within the Make Ready Hub delivering excellent clinical care for patients by ensuring the right equipment, products and vehicles are available at the right place, at the right time.
Main duties of the job
On a shift by shift basis organise the team and work schedule to ensure delivery of clean fully stocked and refuelled vehicles; to deliver routine and planned activities. Allocate tasks to team members in a fair and equitable way and ensure they are completed to standard. Communicates work procedures, assisting with induction of new staff, maintains working relationships with own and other departments, trains and motivates staff to achieve objectives. Proposes changes to support service improvement and development. To plan ahead to ensure there are sufficient staff and made ready vehicles to meet the operational requirements. Ability to self-manage workload and priorities without direct supervision.
Job responsibilities
- Supervise a team of Make Ready Technicians (MRT) to carry out cleaning, refuelling, movement and restocking of front line vehicles.
- Supervise a team of Make Ready Technicians (MRT) to pack consumables into pouches, using defined processes.
- Utilise the asset management system (Pro Cloud) to ensure timely replenishment of equipment and consumable items, assign assets to vehicles, and record vehicle preparations.
- Ensure consumable items are replenished over a number of remote sites, to minimise operational down-time for ambulance operational colleagues restocking.
- Interpret detailed information using Trust electronic systems such as Current Status and the Business Intelligence (BI) Portal, and use this data to allocate tasks to the MRT and vehicles for operational use.
- Maintain regular contact with Group Management Teams, Fleet, Logistics, Workshop staff and other central support functions to resolve issues that may be complex, to maximise patient facing time for ambulance operation colleagues.
- Use creativity, imagination and innovative ideas to resolve vehicle and equipment resourcing issues and challenges, which prevent the Service from providing high quality patient care.
- Use communication systems and advanced keyboard skills alongside knowledge and understanding of Trust systems which allow monitoring of fleet and equipment availability.
- Analyse and collate information in real time to report on actual and predicted vehicle demand, using own judgement to initiate improvements with stakeholders to initiate improvements in availability where deficiencies identified.
- Have ability to understand and manage frequently changing information to respond to conflicting priorities.
- Maintain accurate records for governance assurance such as vehicle movement logs, staff sign‑on registers, audits and inventory reports.
- Ensure that vehicles are deep cleaned to standard and in accordance with service scheduling.
- Perform any other duties commensurate with the grade.
Qualifications
- Current full manual UK Driving Licence (with no more than 3 penalty points).
- Full C1 category on driving licence.
- Must be willing to undertake any training as required by LAS.
- Good standard of written and verbal English.
Experience
- Experience of working within a public service or customer care environment.
- Ability to build up good relationships with internal customers and staff at all levels and deal with staff issues in a sensitive manner.
- Customer focused with proven customer care skill and a positive and professional manner and attitude at all times.
- Ability to organise and train others.
- Ability to manage time management issues.
- Minimum of 2 years supervisory experience.
Knowledge
- Excellent communication and organisational skills with strong attention to detail.
- Good written and verbal communication skills.
- A leader and team player with good interpersonal skills.
- Excellent command of Information Technology and proficient in the use of MS Office.
- Working knowledge of a healthcare environment is preferred but full training will be provided.
- Good knowledge of Health and Safety.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
London Ambulance Service NHS Trust
Address
£28,392 to £31,157 a yearPost attracts HCAS and unsocial hours payments
Contract
Permanent
Working pattern
Full‑time
Reference number
308-CORP-3209-A
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