Job Details
- Full Time, 35 hours per week
- Fixed Term Contract
- Grade – FL
- Salary per annum £35,500
- Location: London – Hybrid Working
- Closing date: 31 May 2026
- Interview date: Week commencing 01 June 2026
Overview
Everyone has a GP – and today alone, GPs and their teams across the UK see over 1 million patients. The Royal College of General Practitioners, the largest membership organisation for GPs in the UK, is looking for a Member Services Administrator to support our 55 000 members and their patients. We are committed to improving patient care, developing GP skills, and promoting general practice as a discipline.
We reserve the right to close the advert sooner should we receive sufficient suitable applications.
Responsibilities
- Provide excellent customer service to members, potential members and other stakeholders.
- Respond to enquiries and support requests via multiple communication channels within RCGP KPIs.
- Co‑ordinate departmental activities and maintain the member database.
- Handle high volumes of calls and email queries concurrently.
- Deliver an exceptional member experience as the first point of contact.
Qualifications
- Demonstrable experience in a fast‑paced membership or customer‑service environment.
- Proven track record of managing high volumes of calls and email queries.
- Proactive self‑starter with a passion for customer service.
- Ability to work with intermittent supervision within a diverse, highly motivated team.
- Strong communication and organisational skills.
Benefits
The College offers excellent terms and conditions and a supportive environment where you can do your best work.
The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.
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