Customer Service Advisor

Customer Service Advisor (AFCustomerService) City of Chelmsford, England

Salary: GBP28000 – GBP29000 per annum

A client of ours in the Chelmsford (Writtle) area are recruiting a Customer Service Advisor to join their team. This is a full-time permanent position working a two-week varying rota (hours below) and paying £28,000 per annum depending on experience.

Must be able to drive

Due to the location of the business.

Key Duties include but are not limited to:

• Ensure a high level of customer service by telephone, live chat and email
• Advising customers on our range of products
• Processing orders over the phone
• Resolving delivery issues and tactfully dealing with occasional complaints
• Replying to enquiries via email, live chat and over the phone
• Continually develop and increase product knowledge.

Skills and Experience required to be considered for this Customer Service Advisor position:

• Excellent verbal and written communication skills.
• 1+ years’ experience within a call centre and customer service position (ideally within the manufacturing, construction or distribution industry).

Great Benefits to working for this company include:

• Free on-site parking

Hours:

• Week 1: Monday 7:30am – 5:00pm, Tuesday – Thursday 8:00am – 5:00pm and Friday 8:00am – 4:30pm
• Week 2: Monday 8:00am – 5:30pm, Tuesday – Thursday 8:30am – 5:30pm and Friday 8:00am – 4:30pm

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