Workplace Coordinator

Overview

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Role Summary

Reporting to the UK Workplace Manager, you’ll support the day-to-day running of our London office – from facilities and maintenance to events and employee experience. This role is varied, hands‑on, and no two days are the same.

What You’ll Be Doing

Employee Engagement

• Curate an inclusive, first‑class workplace experience where employees feel safe, happy and productive.
• Build strong relationships across teams, proactively gathering feedback to anticipate needs and deliver outstanding service.
• Create and share engaging content on office updates, local information and upcoming events.
• Support employees in using workplace amenities to maximise productivity.
• Host weekly office tours as part of the new starter onboarding experience.
• Plan and deliver internal events that promote connection and wellbeing, including setting up meeting rooms and event spaces.

Building Operations

• Ensure the London office runs smoothly and efficiently on a day‑to‑day basis.
• Conduct regular building walkthroughs to monitor cleanliness, maintenance issues (e.g. AC, lighting, equipment) and stock levels (e.g. stationery, drinks, snacks).
• Coordinate workplace vendors, including supporting contract management and on‑site supervision.
• Manage workplace helpdesk queries and Slack channels, ensuring timely resolution of employee requests.
• Issue and track building access cards, including managing returns for leavers.
• Handle incoming and outgoing mail, including courier coordination.
• Provide a friendly and professional front‑of‑house experience, welcoming employees and guests and managing the visitor system.

Health & Safety

• Support the UK Workplace Manager in ensuring compliance with local health and safety regulations.
• Display Screen Equipment assessments.
• Risk assessments.
• Water testing.
• Fire safety and first aid.
• Appliance testing.
• Accident reporting and security alerts.
• Contractor risk assessments and method statements (RAMS).
• Maintain and update policies, documentation and procedures.
• Promote workplace wellbeing and ergonomics through clear and helpful guidance.

Other Responsibilities

• Identify and suggest opportunities for continuous improvement within the Workplace Team.
• Support workplace projects and initiatives, including business cases and basic financial analysis.
• Assist with administrative tasks such as purchase orders, invoices and budgeting.

Qualifications

• Previous experience in a workplace, facilities or similar operational role is highly desirable.
• Fluent in English, with strong written and verbal communication skills.
• Good financial and data literacy.
• Excellent interpersonal and relationship‑building skills.
• Strong organisational, multitasking and problem‑solving abilities.
• A proactive mindset with a strong bias to action.
• Ability to work full‑time, 5 days per week on‑site in our London office.
• Flexibility to occasionally work outside standard hours or weekends.
• Willingness to travel internationally on occasion.

Nice to Have

• Knowledge of building infrastructure or a health & safety qualification.
• Additional language skills (French, Spanish or Italian).

Benefits

• Private healthcare and dental insurance.
• Generous work‑from‑abroad policy and 28‑day Work from Abroad policy.
• 2‑for‑1 share purchase plans.
• EV scheme.
• Extra festive time off.
• Family‑friendly benefits.

Equal Opportunity

We are committed to creating inclusive places to work where everyone belongs and differences are valued and celebrated.

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