CCTV/ Customer Service Agent – Wigan
Full‑time; 40 hours per week – £26,436 per annum.
Do you have customer service experience? Are you a good communicator? Are you detail‑oriented and reliable? An exciting opening has arisen for a customer service agent to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast‑paced atmosphere, are organised, and have an eye for detail, then this role is for you!
We are looking for an excellent team player with great communication skills who thrives under pressure and has the aptitude to multi‑task. Could this be you?
What will you do?
- Answer customer enquiries via telephone and email in line with APCOA service level standards (training provided)
- Review CCTV footage
- Use knowledge of processes, laws, and policies to advise customers
- Undertake clerical tasks in line with KPIs and within SLAs
What will you bring?
- Customer service experience
- Personal skills to build positive working relationships
- Competence to prioritise work, multi‑task and maintain organisation
- Uses initiative and looks for positive outcomes
- Self‑motivated with a pro‑active nature
- Positive behaviours with colleagues and customers
- Excellent problem‑solving skills
- Punctual, reliable and detail‑oriented
- Knowledge of Excel
What is on offer to you?
- 40 hours per week – 5 days between 8 am and 8 pm
- £26,436 annual salary (£12.71 hourly rate)
- Training and development
- Company pension
- Employee discount scheme
- Monthly free staff lunch
- Free parking
Does this opening sound like a fit for you? Apply now and a member of the APCOA recruitment team will be in touch with you.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an exciting work atmosphere where successes are shared, with challenging projects and an atmosphere of fostering and support. Staff have training prospects to fulfil their potential while aiming for excellence in their work.
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