About the Role
The Customer Care & Order Operations (CCOO) team drives customer experience through technology innovation and supports our mission to deliver patient solutions worldwide. This permanent role is based at the Watford office with a hybrid working model (3 in‑office days, 2 remote days). Office days are Monday and Thursday.
Responsibilities
- Provide day‑to‑day support in Minimed’s Order‑to‑Delivery processes and Supply Chain through analytical and operational support.
- Contribute to company goals in the area of customer satisfaction.
- Handle all incoming calls and e‑mails to shared mailboxes, prioritise urgent enquiries/orders, and take ownership to resolution.
- Resolve issues and communicate reactively to customers.
- Contribute to process improvement and standardisation (internal/external) and participate in or lead projects.
- Support Strategic Accounts and deliver a seamless, value‑added service.
- Capture and document customer specificities in internal systems.
- Other duties may be assigned as required.
Required Knowledge and Experience
- Experience in an office‑based environment.
- Computer literate.
- Good communication skills (telephone and email).
- Strong customer‑relationship building skills.
- Ability to cope with stressful situations.
- Preference for a second language: Spanish, Swedish or Portuguese.
Physical Job Requirements
The above statements describe the general nature and level of work performed by this position, but are not exhaustive of all required responsibilities and skills for this role.
Benefits & Compensation
MiniMed offers a competitive salary and a flexible benefits package designed to support employees at every stage of their career and life.
Equal Employment Opportunity and E‑Verify Statement
In accordance with federal, state and local laws, MiniMed is an equal opportunity employer. MiniMed will provide reasonable accommodations for qualified individuals with disabilities. MiniMed participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees.
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