Benefits
- Competitive salary ranging from £27,321 to £32,241, depending on experience.
- A company van.
- Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).
- Attractive pension scheme (up to 10% company contribution).
- Development opportunities in line with the role title progression plan.
- 25 days annual leave plus bank holidays and an extra two wellness days.
- Life assurance cover of 4 times pensionable salary.
- Health cash plan scheme, critical illness insurance, dental insurance, life assurance flex, and partner cover.
- Retail savings scheme.
- Online GP service, cycle to work scheme, gym membership discounts and many more.
Location
Based across the North East in Yorkshire.
Work Type
Permanent. 37 hours per week, Monday – Friday.
Position Overview
We have an exciting opportunity for a Field Operations Support to join the team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.
Company Overview
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.
New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Our Field Operations team are a key part of how we plan to meet the changing expectations of customers and regulators.
This role is a key part of the Field Operations team, providing essential support to deliver safe, efficient and high‑quality operational work across the network. It focuses on delivering core activities that are fundamental to maintaining performance and supporting day‑to‑day operations, ensuring high standards, consistency and reliability across the network.
The role plays an important part in improving the asset health pillar of Yorkshire Water’s strategy, contributing to the delivery of the mains renewal programme and supporting Field Operations in meeting key performance commitments.
Responsibilities
- Carry out essential operational activities that support safe, efficient and high‑quality delivery across the water network.
- Play a key role in improving asset health, contributing to the delivery of the mains renewal programme and wider Field Operations performance objectives.
- Support site access requests, coordinating entry for third parties undertaking non‑intrusive works on the network.
- Complete cyclical site inspections, ensuring assets meet required standards in line with inspection protocols.
- Deliver secondary chlorination activities, including sampling, equipment checks, maintenance and safe handling of materials.
- Provide operational support such as filter changes, bottled water deliveries and customer communications, ensuring a positive customer experience during service impacts.
Qualifications and Skills
- Deliver essential Field Operations activities, ensuring all work is completed safely, efficiently and in line with Yorkshire Water standards.
- Work closely with Field Operations and Resource & Planning teams to plan and deliver both reactive and cyclical activities.
- Take responsibility for working safely at all times, following Safe Working Procedures (SWPs) and escalating where guidance is unclear or requires development.
- Use Yorkshire Water systems (e.g. SAP, Advantex, ICE, Odyssey, RTS, Nintex) to accurately record and manage work activity.
- Manage your own workload independently, demonstrating good organisation, initiative and accountability.
- Maintain strong internal and external relationships, working collaboratively with colleagues, partners and customers.
- Provide a high standard of customer service, ensuring a professional and positive experience during all interactions.
- Demonstrate strong attention to detail and consistently reflect Yorkshire Water’s values and behaviours in your day‑to‑day work.
Notes
Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life.
Pay special attention to safety, especially when working with chemicals and equipment, and ensure you follow all safety protocols.
Do you have experience in operational support and want to help us deliver great service for our customers whilst looking after the environment? If so, apply today to find out what a career with Yorkshire Water can offer you.
If successful for the role, you will be required to undergo pre‑employment checks that will include a Basic Disclosure Check, carried out through a Third‑Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
Closing date for this role is 11th June 2026.
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