Customer Service Adviser
Salary dependant on experience. Full‑time position. Permanent contract. Location: Carmarthen and/or St Clears. Monday – Friday 9–5.
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top‑ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first‑class service and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the Carmarthenshire Central Agency.
About the Role
- As a Customer Sales Adviser, you will contribute to the effective and efficient running of the agency, identifying and pursuing opportunities to contribute to the achievement of targets including sales and lead generation for general insurance and financial services while meeting customer service standards.
- Review and process amendments to policies arising from changes to cover and circumstance, seeking opportunities for cross‑selling, ensuring coverage is appropriate.
- Deliver and contribute to the effective and efficient running of the agency including managing and directing correspondence, processing renewals and policy amendments.
- Maintain customer relationships to enhance and protect NFU Mutual’s reputation and brand.
- To sell, within licensed authority motor and home products, ensuring compliance with sales quality and advice standards.
- Check, process and manage accounting transactions, including premium collection and policy cancellation.
- Maintain own knowledge and skills to sell professionally and compliantly, delivering a consistently good experience to customers to meet the requirements and standards of NFU Mutual and the agency.
About You
- Candidates will demonstrate drive, energy and enthusiasm required to promote a positive learning environment and sales culture.
- Candidates will have a minimum of 5 GCSEs (or equivalent), including Maths and English at Grade C or above.
- An understanding of agriculture would be beneficial but not essential.
- Welsh speaking would be preferred but not essential.
Our Commitment to You
We provide a comprehensive training programme to support you in this new role. Regular 121’s will take place to ensure your development is supported and we will support you with any professional insurance qualifications you wish to take.
Benefits
- Medical health benefits
- Team events
- Flexible working location
- 33 days holidays including bank holidays
- Holiday allowance increases with service
- Pension
- Support towards CII qualifications
- Membership benefits & discounts
- Laptop & IT equipment provided
Please apply in writing with CV and covering letter to: laura_tucker@nfumutual.co.uk.
Closing date for all applications: 01/06/2026.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
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