Service Operations Administrator

In this role, you’ll:

• Provide high‑quality administrative support to ensure the smooth running of the Safeguarders Panel Team.
• Act as the first point of contact for the service, responding to enquiries by phone and email.
• Support diary management, reporting, file maintenance and coordination across the team.
• Work closely with Contract Co‑ordinators and the leadership team to help us meet the needs of children, Safeguarders and partners across Scotland.
• Contribute to an organised, responsive and child‑centred service that upholds the rights of children and young people.

We’d love to hear from you if you have:

• Experience in office administration or a relevant qualification.
• Excellent organisational skills and strong attention to detail.
• A proactive, solution‑focused approach.
• Confidence managing competing priorities and working to tight deadlines.
• Great communication skills and a friendly, professional manner.
• A commitment to putting children first and supporting a service that protects their rights.

What we offer:

A workplace with values of with love, with purpose and with strength.

• 40 days annual leave, inclusive of bank holidays.
• Pension scheme and wellbeing support.
• Flexible and hybrid working arrangements.
• Access to Westfield Health, giving colleagues and their families confidential counselling support, wellbeing resources, and access to health and lifestyle benefits to support physical and mental wellbeing.
• Blue Light Card discount.
• A Fair Work accredited workplace.

Our Values

Living our values, you will help create a workplace where our people can thrive, ensuring we deliver the best possible support to children and families.

With love, we put children first.

With purpose, we transform lives together.

With strength, we do whatever it takes to protect Scotland’s children.

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