Customer Liaison Officer

Equans is looking for a Customer Liaison Officer to join our team in Long Bennington, Lincolnshire on a permanent basis. This is a full‑time role with a competitive salary, company vehicle and benefits package.

What will you deliver?

• Provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction.
• Manage the customer/resident journey whilst following the client and company engagement procedures.
• Develop effective working relationships with residents, clients, subcontractors, site‑based personnel, local stakeholders, the local community and the Customer Care Department.
• Carry out choice events, consultation events and individual consultations with residents regarding future work.
• Carry out individual resident inductions, including introduction to Equans, the CLO/RLO process, scope of works, property and personal belongings condition surveys with photographic evidence.
• Complete resident profiling and work with the site management team to implement effective working practices, and discuss with the Client’s customer care team where appropriate.
• Agree access arrangements with the resident and book appointments to enable work at their home.
• Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed.

What can we offer you?

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
• Attractive Employee Referral Rewards Scheme
• Access to growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Previous experience within a customer service based role
• Previous resident liaison experience within the construction / social housing sector
• Basic understanding of construction and social housing
• Familiarisation with GDPR regulations
• Computer literate in MS Office

Equans is committed to delivering a culture where everyone’s voice is heard and supported. We value a diverse workforce and encourage a welcoming and inclusive workplace. You will have access to employee networks including WiE, RISE, LGBTQI+, Working Parents, YPN and Disability Network.

For this role you must have evidence of the right to work in the UK.

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