Client Response Team Operator Location: Haydock Salary: £27,500 per annum
Our client, Facilities Management (FM) service provider, is seeking a proactive and customer-focused Client Response Team Operator.
Working across multiple contracts including retail, fast food, nurseries, energy providers, and MOD sites, they deliver both reactive and planned engineering services nationwide. This is a fantastic opportunity to join a well-established FM business.
The Role
As a Client Response Team Operator, you’ll be the first point of contact for incoming maintenance and repair requests, ensuring a fast and effective response for a range of clients across the UK. You’ll coordinate engineers, manage workloads, and maintain excellent communication to deliver high-quality service around the clock.
Key Responsibilities
- Act as the first point of contact for clients, logging and managing maintenance queries.
- Use the in-house CAFM system to schedule engineers and contractors efficiently.
- Monitor and report on open jobs, ensuring all works meet contractual KPIs and SLAs.
- Build and maintain strong internal and external relationships.
- Follow up with clients to ensure satisfaction and continuous improvement.
- Represent the company professionally at all times and uphold its reputation for quality service.
Skills & Experience
- Confident communicator with strong customer service and relationship-building skills.
- Excellent multitasking and organisational abilities with attention to detail.
- Experience in a helpdesk, call handling, or FM service coordination role is highly desirable.
- Good IT skills, including Microsoft Office and CAFM systems.
- Knowledge of SLA/KPI management and compliance procedures is an advantage.
- Calm under pressure, proactive in solving problems, and able to work independently.
- An understanding of engineering or building maintenance services would be beneficial.
What’s in It for You
- Opportunity to work with a respected FM provider with diverse, nationwide contracts.
- A supportive, fast-paced environment where your input makes a real difference.
- Long-term career prospects within a growing business that values its people.
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