Customer Service Advisor

As a Customer Service advisor you will be the first point of contact for residents including council tax related enquiries. You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face. Your ability to offer exceptional customer service while handling sensitive information is key to the role.

Key responsibilities

• Handling inbound calls related to Council Services including Council Tax
• Assist residents with understanding their council tax bills, payments and account details.
• Set up and manage Direct debits, payment plans and other payment options
• Assist with Council tax related issues such as arrears, disputes and exemptions
• Ensure compliance with council policies, procedure and legal requirements
• Maintain accurate up to date record of customer interactions.

Qualifications

• Experience of answering enquiries relating to CTAX billing and recovery. Essential
• Experience of using Revenue systems such as NEC Northgate. Essential
• Must have a current BPSS certification that will cover the duration of the placement. Essential

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