We are seeking an experienced and highly motivated Assistant Practice Manager to support the day-to-day operational management of our busy GP surgery. Working closely with the Practice Manager and clinical team, you will play a key role in ensuring the smooth running of the practice, delivering high-quality services and an excellent patient experience.
This is an exciting opportunity for someone looking to develop their leadership and management skills within primary care.
Main duties of the job
Support the Practice Manager in the overall management of practice operations. Oversee and coordinate administrative and reception teams. Assist with HR processes including recruitment, onboarding, and staff management. Ensure compliance with CQC standards, policies, and procedures. Support the management of finance systems, reporting, and budgets (as required). Contribute to service development, quality improvement, and practice targets. Manage patient feedback, complaints, and service queries effectively. Maintain and improve systems to ensure efficient practice performance.
About us
The Nile Practice has a list size of 9900 patients and isacross 3 sites, Cheslyn Hay, Cannock and Hednesford. We are also a member ofCannock Villages PCN.
Our practice is home to a dedicated multidisciplinary teamincluding GPs, ANP’s, Nurses, Healthcare Assistants, Administrative staff. Wealso receive support from ARRS staff including Pharmacists, Care Co-ordinator,Physiotherapist, Dietician, Mental Health Nurse and Social Prescribers, whowork collaboratively to provide safe, effective care to our patient population.
We pride ourselves on maintaining a welcoming, inclusive,and supportive working environment, where all staff are valued. Teamwork,respect, and open communication are central to our work ethic.
You will be joining a highly experienced and supportive teamthat values collaboration and shared learning. The atmosphere within thepractice is friendly, professional, and patient-focused, ensuring a positiveexperience for both staff and patients. We support development through training, mentoring, and opportunities togrow within the organisation.
Job responsibilities
Key Responsibilities
1. Operational Management
- Assist in the smooth day-to-day running of the practice
- Oversee reception and administrative services to ensure efficiency and high standards in the absence of the senior receptionist
- Ensure adequate staff cover across all operational areas
- Support the implementation and improvement of systems and processes
2. Staff Management
- Support recruitment, induction, and training of administrative staff
- Provide day-to-day supervision and leadership to non-clinical teams
- Assist with staff performance management, appraisals, and development
- Promote a positive, supportive, and inclusive team culture
- Ensure high standards of patient care and satisfaction
- Manage and respond to patient feedback, concerns, and complaints
- Support the delivery of accessible and responsive services
- Promote patient engagement and continuous improvement
4. Compliance and Governance
- Support compliance with CQC standards and regulatory requirements
- Assist in maintaining and updating practice policies and procedures
- Ensure adherence to data protection, confidentiality, and information governance
- Participate in audits, risk management, and quality improvement initiatives
5. Financial and Administrative Support
- Assist with budget monitoring, financial reporting, and income streams (as delegated)
- Support payroll processes and workforce planning
- Oversee administrative systems, document management, and practice records
- Ensure accurate and timely reporting (e.g. CQRS, QOF where applicable)
6. IT and Systems
- Support the effective use of clinical and administrative IT systems (e.g. EMIS)
- Help maintain data quality and system performance
- Assist in implementing new systems or digital improvements
7. Strategic and Service Development
- Support the Practice Manager in developing and delivering practice objectives
- Contribute to service improvement and transformation initiatives
- Assist in responding to local and national NHS priorities
- Work collaboratively with PCN and external partners where relevant
Person Specification
Qualifications
- Maths
- Evidence of continued professional development (CPD)
- Degree or diploma in:
- Business administration
- Leadership/management
- ILM (Institute of Leadership & Management) qualification
- NVQ Level 35 in Business Administration or Management
Experience
- Experience in working in primary care
- Knowledge of:
- CQC requirements
- QOF / CQRS
- knowledge of EMIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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