As one of our General Practice Assistants, you will be responsible for supporting the practice in delivering excellent patient care by effectively providing direct administrative support to our GPs.
We are currently seeking to recruit an additional General Practice Assistant to join the Patient Services Team. Working alongside our existing General Practice Assistants, supporting all our GPs with the administrative aspects and duties of their roles as, where and when they require it.
If you share our values of collaboration, integrity, quality, respect and wellbeing and are looking for a new challenge we would love to hear from you.
Hours of Work: Monday – Friday 7.30 – 16.00 (1 hour lunch break)
Main duties of the job
Our successful candidate will have a busy and varied role working closely with our GPs and providing patient support. Acting as a key point of contact for GPs, patients and the other clinical and non-clinical teams within Holderness Health.
You will have excellent communication and negotiation skills and be confident managing your own workload. Our ideal candidate will have experience working in a health or social care setting and a deep understanding of patient care needs; however, we are also interested in hearing from people from a wide range of backgrounds who can demonstrate sound administrative skills and experience of delivering high quality customer or patient care.
Contact with patients is predominately via telephone, therefore you must possess an excellent telephone manner.
About us
We are a large rural practice with over 35,000 patients. As a single-practice Primary Care Network, we have a wonderful opportunity to transform care for our patients. We operate from 7 locations across Holderness, and you must also be willing to travel between sites as necessary. Our hard‑working and dedicated team includes 28 GPs, an extensive multi‑disciplinary team of healthcare professionals and a great patient services and administration team.
We offer a welcoming practice environment, 25 days annual leave plus bank holidays and access to the NHS pension scheme.
Job responsibilities
Job Description and Responsibilities:
As one of our General Practice Assistants, you will be responsible for supporting the practice in delivering excellent patient care by effectively providing direct administrative support to our GPs.
Main Duties
Complete patient‑related tasks assigned to you by a GP.
Co‑ordinate general correspondence on behalf of assigned GPs.
Assist the GPs in completing basic non‑clinical and clinical forms; by entering core elements for the GP to approve and sign.
File blood results for assigned GPs, working to an agreed protocol.
Run daily searches to identify and action appropriately laboratory reports; contacting patients with the GP’s filed actions, requests and comments.
Monitor GP buddy groups to ensure that tasks, bloods, referrals etc. are all up to date including during periods of holiday.
Code patient data and ensure accurate recording of information in the patient record.
Liaison with Other Agencies
Complete online referrals of patients to other providers (e.g. hospital consultants) at the request of the GP.
Help GPs liaise with outside agencies e.g. getting another health professional on the phone to ask for advice or arrange admission with the GP can continue with their consultation(s).
Meetings
Support GP meetings with preparing agendas, taking minutes and maintaining action trackers (e.g. GP Lead Role Meeting, Clinical Meeting, Clinical Quality Meeting etc.).
Arrange appointments, tests and follow up appointments for patients.
Reschedule GP appointments/clinics as required e.g. as a result of GP sickness absence.
Improve attendance and reduce frequency of patient non‑attendance.
Planning and Diary Management
Make best use of GP time by effective scheduling of follow up appointments, palliative care home visits etc.
Manage process for future patient recalls e.g. when a patient needs to have a follow‑up scan after a period of time.
Quality Improvement
Provide administrative support to GPs in achieving key quality targets (Quality Outcomes Framework, Investment & Impact Fund, and Primary Care Network Direct Enhanced Service).
Support audit and quality improvement activity for assigned GPs.
Undertake projects to collect and improve the quality of information held with regard to patients e.g. preferred means of communication.
Obtain history and basic readings for patients at the request of the GP.
Explain treatment procedures to patients.
Manage effective communications with patients on behalf of assigned GPs (text messaging, calling etc.).
Support the development and implementation of projects and initiatives aimed at improving care for patients.
Identify and address safeguarding concerns.
Identify carers of patients to ensure that they are coded and directed internally or externally for appropriate support.
Team Working
Provide support to other teams within the practice to ensure that quality patient care is always prioritised.
Reporting
Maintain effective records of activity and produce reports as required.
Ensure personal workplan is up to date.
Provide any agreed performance/activity data.
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post‑holder commensurate with the position and at the request of a GP. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.
This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.
Qualifications
- Good standard of general education (NVQ Level 2 or equivalent)
- NVQ Level 3 or equivalent
- E-learning for Health Social Prescribing Certificate
Additional Criteria
- Computer literate with an ability to use the required IT systems and Microsoft Office
- Excellent communication skills, both verbal and written
- Able to effectively manage own workload
- Able to meet deadlines, work under pressure and balance priorities
- Able to build and sustain relationships at all levels
- Attention to detail ensuring a high level of accuracy
- Emotionally resilient and able to flag personal support needs to management when required
- Committed to personal development
- Approachable and flexible
- Honest and reliable
- Sensitive to patient needs
- Ability and willingness to work across all Holderness Health sites
- Self‑motivated
- Understanding of patient care needs
- Knowledge of medical terminology
- An understanding and knowledge of the workings of the NHS
- Knowledge of one or more of the following areas: community services, palliative care, learning difficulties, dementia, care homes, mental health, long‑term health conditions, frailty
Experience
- Experience of working in a busy and demanding environment
- Experience of delivering high quality customer or patient care
- Experience of general administration processes and record keeping
- Experience of working in a health or social care setting, ideally general practice
- Experience of SystmOne clinical system
- Experience of recording notes/actions and minute taking
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.71 to £13.87 an hour in line with the practice pay policy
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