Control Room Operator

Reports To: Head of Security & Infrastructure, Security Account Manager, Security Shift Manager

Job type: 42 hours per week

Salary: £16.59 per hour

Provide a safe and secure environment for all staff, tenants, visitors, students and contractors, following instructions from Control Room Supervisor and the designated Shift Manager. Be able to lead with a service excellence approach to all customers in line with the site Assignment Instructions and Standard Operating Procedures.

Duties

• Service excellence to all customers.
• Monitor and operate CCTV systems, conducting CCTV patrols in compliance with GDPR best practices.
• Fire panel management, responding to activations, and assisting with fire evacuations.
• Maintain logs and documentation, including fire log books and digital reporting systems (E-DOB, Genetec, Datastation, EverBridge, SharePoint, Locale and more).
• Manage team deployment timetable, ensuring Officers are assigned to key areas and respond to incidents when required.
• Complete accurate reports and incident documentation to a high standard.
• Emergency response.
• First Aid and First Responder duties.
• Fire Marshal and refuge assistance duties.
• Remaining flexible to last‑minute requests and proactive.
• Perform Security Officer duties when required (please reference the Security Officer Job Description).

Knowledge/Skills/Experience

• Valid SIA Door Supervisor license.
• ACT Awareness certificate (completed within last 12 months).
• ACT Security certificate (completed within last 12 months).
• Be confident you can undertake 100% of all specific duties.
• Minimum of 1 year experience in a Control Room environment.
• Strong written and spoken English.
• Strong incident report and writing skills.
• Knowledge (or previous experience) of Genetec systems.
• Valid Fire Marshal certificate.
• Excellent levels of customer service, communication & attention to detail at all times.
• Proactive and organised.
• Strong IT skills (Microsoft Word, Outlook & Excel) and telephony skills.
• Strong problem‑solving and prioritisation skills.
• Flexible in approach to daily duties and additional events or taskings.
• Adaptable to new ways of working in a dynamic, fast‑paced environment.
• Team player who works well with others.

Job type: 09:00 – 5:30pm (Monday to Friday On-site)

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