Tills Assistant Manager (cover)

Job Description

The Assistant Cashier Manager supports the Cashier Manager in overseeing the cashiering operations of the store. This role involves supervising a team of 7 people, ensuring accurate and efficient processing of customer transactions, maintaining cash registers, and providing excellent customer service, in a challenging and fast paced environment.

Responsibilities

Till Management

• Managing the tills, customer queries and security at the cash desk.
• Controlling cash handling procedures, investigating and resolving discrepancies on the tills.
• Managing cash in hand.

Team Management

• Assist in managing and supervising the cashier team.
• Train new cashiers and provide ongoing coaching to ensure high performance.
• Train the team to make sure they follow and apply specific processes requested by the individual brands we work with.
• Lead and motivate the team by organising weekly team meetings in which you will share weekly processes to follow as well as communication daily sales targets.

Customer Service

• Address and resolve customer inquiries and complaints.
• Ensure a positive shopping experience for customers.
• Handle customer transactions in a friendly and efficient manner.

Administration

• Responsible for uploading prices to the till software and preparing point of sale material including pricing signage with information provided by the account manager.
• Liaising with account managers for all commercial activities (bundles, specific discount etc.) and sales results.
• Responsible for reporting all client feedback to the management team to ensure each sale achieves all relevant targets.
• Monitor and maintain checkout areas to ensure they are clean and well-organized.
• Implement and enforce store policies and procedures.
• Assist in inventory management and ordering of supplies for the cashiering area.

Profile Required

Qualifications, Skills and Experience

• Minimum of 2 years of experience in a cashier or retail role in a retail flagship store or a store with high volumes (e.g., Zara, H&M, TK Maxx).
• Previous supervisory experience is a plus.
• Reliability, professionalism and strong commercial acumen.
• Excellent organisational, communication and customer service skills.
• Previous experience of successfully leading a team.
• Ability to work in a high-pressure and fast-paced environment.
• Entrepreneurial spirit.
• Strong numerical skills and attention to detail.
• Good knowledge of Microsoft Office.
• Good spoken and written English.

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