Commercial Operations Coordinator

Overview

We are excited to offer an opportunity for a Commercial Operations Coordinator role to join our Commercial Operations team on a full‑time basis. This role will be based in our Conduit office.

Responsibilities

• Collaborate closely with the Operations Manager to supervise and manage various daily operational aspects
• Coordinate Product Development Teams for collections finalization in line with the seasonal plan set by the Operations Manager
• Coordinate with the Merchandising Team for price finalization in line with the seasonal plan set by the Operations Manager
• Coordinate with IT for the products/prices release on the digital selling platform JOOR
• Constantly liaise with the Sales/Buying Teams worldwide and update the Commercial Operations Manager on the status of the selling campaign
• Operational Support & Commercial Enablement
  • Cross‑check JOOR data vs. product files – troubleshooting
  • Price list management
  • System and orders alignment
  • Support tickets management
  • Sell‑material coordination: Selling book, PEM, images, circulars, Conditions of Sales
  • Management of entire order cycle
  • Cancellations: liaise with showrooms in case of partial cancellations to be actioned
  • Purchase Order raising
• Act as a point of contact for internal teams regarding pricing, order flow, and digital tools
• Support the Wholesale teams and wholesale customers worldwide throughout the season and perform all administrative tasks related to key customers, as directed by the Operations Manager
• Check customer POs against the OC and manage adjustments directly with the customers when necessary. Verify that quantity, prices, product codes, product/color descriptions, supplier code, DW and destination of the goods exactly match the OC
• Work toward all performance targets as set by the management team

Qualifications

• Highly organised with strong attention to detail
• Proactive mindset, able to anticipate needs and solve issues before they escalate
• Strong multitasking ability, comfortable managing multiple deadlines and priorities
• Excellent communication skills, both written and verbal
• Collaborative approach, able to work effectively with cross‑functional teams
• Relationship‑building skills with internal stakeholders and external partners
• Problem‑solving attitude, resourceful and solution‑oriented
• Adaptability in fast‑paced, changing environments
• Ownership and accountability for tasks and deliverables
• Advanced skill in Excel
• Professional with ability to work efficiently and accurately under pressure
• Familiarity with Business Intelligence, SAP and any B2B platform (preferably JOOR)

Benefits

• Staff discounts
• Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
• Perkbox Discounts and Wellness Hub
• Cycle to work scheme
• Generous annual leave allowance
• Pension Scheme
• Training and hands‑on experience
• Opportunities to build new skills and gain valuable industry knowledge

Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws.

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