The Role
We seek a highly organised and customer-focused individual to join our team in a dual-role position focused on driving and scheduling installations whilst supporting customers through their onboarding journey. This role also plays a key part in maximising revenue through proactive identification and conversion of upsell opportunities. With a competitive commission structure in place, this is a fantastic opportunity for someone who thrives on delivering exceptional service while confidently promoting premium broadband packages and add-ons.
Key Responsibilities:
Scheduling & Coordination:
- Manage and coordinate installation appointments with customers.
- Utilise internal scheduling tools and calendars to optimise time slots and resource allocation.
- Communicate clearly with customers to confirm appointments and resolve any queries.
- Update internal systems and ensure all stakeholders are informed of changes or updates.
- Liaise with customers and customer service teams to ensure smooth service delivery.
Customer Service:
- Provide friendly and professional support to customers throughout the installation process.
- Handle inbound enquiries and assist with order tracking, appointment changes, and general queries.
- Maintain accurate records of customer interactions and outcomes in the CRM system.
- Ensure a positive customer experience from initial contact through to installation.
- Actively identify and pursue opportunities to upsell faster broadband speeds, enhanced Wi-Fi solutions, and value-added services such as entertainment bundles and security features.
- Confidently communicate the benefits of premium packages, helping customers make informed decisions that enhance their digital lifestyle.
- Use persuasive communication skills to convert interest into sales, increasing customer satisfaction and driving additional revenue.
- Earn commission for every successful upgrade or add-on — no cold calling required.
The Candidate
- Previous experience in scheduling, customer service, or operational coordination.
- A background in Energy, Telecoms or Fibre Broadband services.
- Experience using scheduling or CRM software
- Exceptionally organised and detail-oriented.
- A confident communicator with a professional and friendly telephone manner.
- Comfortable using digital tools, calendars, and CRM systems.
- Able to manage multiple tasks and prioritise effectively.
- Commercially aware and motivated to exceed targets through value-driven sales conversations.
The Rewards
- £25,000 base salary plus commission (OTE £30,000)
- 25 days holiday, plus bank holidays and birthday off
- Private medical and dental cover
- Company pension contribution
- Enhanced family friendly policies
- Business laptop
- Home working with occasional all-expensed travel
Apply now
First name *
Last name *
Email *
Phone number *
Were you recommended by anyone at Connect Fibre?
CV/Resume * We accept PDF, DOC and DOCX files.
Optional: send me Connect Fibre news (opt out at any time)
Connect Fibre needs the contact information you provide to us to contact you about your application and vacancies. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy .
#J-18808-Ljbffr…