Customer Tech Support Assistant – Join Zzoomm’s Remote Customer Care Team

Customer Tech Support Assistant – Join Zzoomm’s Remote Customer Care Team

• Location: Remote (UK-based)
• Salary: Competitive (Based on Experience)
• Application Deadline: Rolling

Be the Voice of FullFibre – Deliver Exceptional Tech Support from Anywhere

Zzoomm is looking for a Customer Tech Support Assistant to join its remote-first Customer Care Team. In this role, you’ll be the first point of contact for customers, helping them resolve technical issues, manage installations, and navigate billing queries.

If you’re a problem-solver with a passion for people, this is your chance to support the UK’s broadband revolution—one town at a time.

Key Responsibilities – What You’ll Do

Technical Support & Troubleshooting

• Prioritise and resolveconnectivity issues, installation reschedules, and billing queries
• Follow structured triage and diagnostic processes
• Deliver clear, jargon-free guidance via phone, email, and chat
• Make customers feelvalued, heard, and supported
• Communicate across departments to find timely solutions
• Keep customers updated and log all interactions accurately

Workflow & Ownership

• Manage a busy workload withspeed and accuracy
• Take ownership of open cases and drive them to resolution
• Stay calm and professional—even when customers are stressed

What We’re Looking For

• Experience incustomer service or tech support (broadband experience a plus)
• Strong communication and multitasking skills
• Ability to explain technical issues in simple, friendly language
• Comfortable working shift patterns and one weekend per month
• A team player who’s open, honest, and eager to learn
• Competitive Salary (Based on Experience)
• 33 Days Annual Leave + Birthday Off
• Pension Scheme
• Remote Flexibility – Work from anywhere in the UK
• Step 2: Submit your CV and complete the online application
• Step 3: Prepare to discuss your availability and shift preferences

Note: This role requires UK work eligibility.

Why Join Zzoomm?

• Build the UK’s Full Fibre Future – One town at a time
• Be the Voice of a Growing Brand – Deliver real impact
• Learn & Grow – With structured training and support
• Work with Purpose – Help customers stay connected

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