Team Administrator

• Meet young people, relatives, and visitors in a friendly and professional manner, assisting them with enquiries and directing or escorting them to their destination as required.
• Provide general administrative support including answering telephone calls, setting up meetings, diary management, filing, scanning, data input, reception duties and photocopying as required.
• Support with identification and escalation of issues which compromise delivery of the agreed pathways and timeframes i.e. capacity issues.
• Efficiently use clinical systems e.g. Rio and other databases/systems to record and track the patient’s treatment pathway including clinic appointments and outcomes.
• Ensure that all written communication is professionally presented, accurate, well-constructed and formatted in line with Trust guidelines.
• Acknowledge and respond to queries via telephone, email and in person providing a high standard of customer care, ensuring that enquiries are responded to professionally and relayed accurately and in a timely manner to relevant persons.
• Adopt a flexible and supportive role within the administration team by assisting with workload in the absence of colleagues to maintain a robust and quality service.

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