Customer Service Agent

Customer Service Agent

Reference: MAY20261248

Location: Unit 13, Gypsy Lane, BS31 2ED

Salary: £28,168 pa + bonus up to £1,408 pa

Weekly Hours: 42.5 hours / week

Responsibilities

As a Customer Service Agent you will:

• Take our award-winning service to customers’ doors, ensuring vehicle availability.
• Handle multiple tasks simultaneously, including resolving rental queries, performing account administration, and overseeing daily vehicle movements.

Qualifications & Experience

Requirements:

• Full UK or EU driving licence.
• Customer service know‑how, strong administration skills and a calm, can‑do attitude.
• No prior industry or vehicle rental administration experience required – induction training provided.

Benefits

In addition to a great basic salary, we offer a range of benefits:

• Quarterly bonus scheme (£1,408 pa OTE)
• 24 days annual leave, rising to 26 days with service, plus flexibility to buy or sell extra days.
• Extra day off to celebrate your birthday.
• Free life assurance (2× your salary).
• Well‑being services (24/7 GP, mental health support, physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance).
• Exclusive colleague‑only vehicle leasing schemes.
• Pension & save‑as‑you‑earn share scheme.
• Benefits App offering discounts and cashback.
• Stream App for financial wellbeing, allowing flexible pay dates and discounts.

Equal Opportunity

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

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