Customer Service Assistant

Job Details

• Contract: Fixed Term 6 months
• Hours: Part Time 21 hours per week (Monday, Tuesday, Friday)

Responsibilities

• Act as the first point of contact for customers via telephone, email and messaging platforms.
• Handle customer enquiries, troubleshoot problems and resolve issues in a proactive manner.
• Work well under pressure, manage own workload and maintain high organisational efficiency.
• Deliver an outstanding service as part of a high performing customer services team.

Qualifications

• Excellent communication skills, both oral and written.
• Highly organised with a keen eye for detail.
• Ability to work well under pressure and manage workload independently.

Equality, Diversity, and Inclusion

At North Star, Equality, Diversity, and Inclusion are part of our DNA. We are committed to tackling issues of under‑representation and guarantee an interview to any candidate who has a disability, or is from an ethnic minority background, and meets the essential criteria of the role.

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