Customer Services Coordinator: Flexible Shift Patterns
Liverpool, Estuary Business Park
Full Time: On-site
Salary: GBP 26-28k (DOE) + Performance bonus
Hours: Full time, any 5 days from 7 on a rotating shift pattern. Shifts vary between 6am and 8pm.
The Challenge
As a Customer Services Coordinator at Tyrenet, you’ll play a vital role in delivering fast, reliable, and friendly, first‑class service to our customers. You’ll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide. We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets.
The Approach
We’re looking for someone who thrives in a fast‑paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure. Using our internal systems, you’ll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout.
You’ll be part of a supportive, team‑focused environment where attention to detail and customer care make a real difference.
Key Responsibilities
- Handle incoming calls from customers, providing reassurance and clear communication
- Use internal systems to log and manage cases efficiently
- Coordinate roadside assistance with external tyre partners
- Monitor progress and keep customers updated throughoutClose cases and ensure accurate record‑keeping
- Support the Operations Manager and team with daily operational tasks
- Identify opportunities to improve processes or service delivery
The Candidate
- Customer service experience (ideally in automotive, logistics, or another fast‑paced environment)
- Strong communication skills with a calm, friendly approach
- Confidence under pressure and the ability to manage difficult conversations professionally
- Excellent attention to detail and accurate case management
- Confidence using IT systems and learning new tools
- A proactive, team‑oriented attitude
- Flexibility to work occasional weekend shifts preferred
Equity, Diversity and Inclusion
At Tyrenet, we’re committed to creating an inclusive, respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and are proud to be an equal opportunity employer.
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