About the role
Do you thrive on making a positive difference to student wellbeing and engagement? Join the University of Leicester as an Assistant Manager (Wellbeing and Engagement) and play a key role in our Estates and Campus Services – Residences team. This is your opportunity to shape a welcoming and lively community by coordinating and delivering creative Residence Life activities that encourage students to get involved and feel supported.
In this rewarding position, you will serve as a central point of contact, guiding students to essential support services and ensuring consistently outstanding customer service throughout all accommodation sites.
- Oversee day‑to‑day operations of accommodation sites.
- Drive welfare initiatives and plan memorable events.
- Manage budgets, organise materials and online platforms.
- Provide supervision for Duty Managers and Residential Advisors.
- Represent the department at university‑wide events.
- Contribute to communications and marketing campaigns.
- Maintain accurate records and uphold university policies.
- Support projects and market research to enhance services.
About you
We’re looking for someone who brings real hands‑on experience in Residence Life or community engagement, or holds equivalent vocational qualifications.
- Strong track record of running engaging programmes and offering meaningful support to individuals and groups.
- Solid understanding of how university support systems work.
- Experience managing or supervising teams in a student or community setting.
- Comfortable handling small budgets and following financial processes.
- Good IT skills, especially Word, Excel and PowerPoint.
- Excellent written and verbal communication skills.
- Ability to build relationships, negotiate effectively and lead with confidence.
- Capacity to juggle multiple projects, manage priorities and keep a keen eye for detail.
- Familiarity with relevant policies and legislation (e.g., UUK Code).
- First aid or mental health first aid qualifications, or experience working in higher education.
- Subject to DBS checks as required for the role.
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