Mobile Guest Services Support (6 month contract)
Based – Various Rolls-Royce Sites
Hours – 40hrs Monday to Friday (Shifts between 6am-6pm)
Role Purpose
A highly self‑motivated and passionate team player with exceptional attention to detail. The primary focus for this role will be to establish a single and visible point of contact for client visitors and employees, acting as the key interface between internal operations stakeholders and our client Rolls‑Royce across multiple sites. Delivering services to the highest possible standards whilst representing the client and JLL values through professional appearance, presentation and conduct.
You will take ownership and coordinate the front of house experience, assist in orienting and welcoming new and visiting staff, and support the facilities management team in delivering an outstanding workplace experience whilst providing necessary support for business‑related events and community‑based initiatives.
This role demands flexibility to provide coverage across multiple locations including main reception areas, satellite sites, client guest house facilities, and corporate events. The successful candidate will adapt readily to varying site requirements during colleagues’ annual leave and sickness absence, ensuring continuity of service delivery and maintaining consistent standards of client care across all environments. You will work collaboratively to support team members across different locations as business needs dictate. While the standard working week is 40 hours, occasional overtime may be required to meet operational demands. Additionally, supporting multiple sites within a single day is sometimes necessary to ensure comprehensive service delivery across all locations.
In this role, you will bring your people‑focused skills including strong stakeholder management and relationship building, continuous engagement and communications, as well as your ability to proactively anticipate and support the needs of our staff, clients and business partners. Your ability to proactively resolve queries and issues will be fundamental to your success in this role.
What This Job Involves
- Deliver exceptional levels of customer service across all touchpoints including main sites, satellite locations, guest house facilities and corporate events.
- Act as the primary meet and greet contact in main reception areas and satellite sites as required.
- Provide front of house support at the client guest house, ensuring visiting guests receive a warm welcome and exceptional service throughout their stay.
- Support corporate events and business functions by providing professional reception and hospitality coordination services.
- Ensure all visitors are registered on‑site and issue security passes to external guests and contractors across all locations.
- Operate within a standard set of operating procedures and processes implemented across Corporate facilities.
- Coordinate room bookings and video conference requests, issuing support documentation to relevant departments.
- Generate monthly utilisation statistics and reports.
- Manage guest WIFI user requests via the online system.
- Support Emergency Evacuation procedures – taking the lead in managing Emergency Evacuations when required across multiple sites.
- Oversee anyone working in the building outside of core business hours to ensure their safety and wellbeing.
- Address any issues arising outside of core business hours, escalating to the relevant person depending on the issue.
- Make informed decisions and communicate effectively with anyone working in the building outside of core business hours.
- Coordinate incoming and outgoing mail and courier items.
- Oversee site stationery supplies across all locations.
- Log work requests through our system for maintenance and cleaning requirements.
- Coordinate bookings for visitor car parking spaces across facilities.
- Work as part of a flexible team to provide reception and meeting room support at main sites, satellite offices, and guest house.
- Complete basic administration tasks to support business operations.
- Provide cover at satellite sites during peak periods, staff absence, or special events to maintain service continuity.
- Support event setup and coordination, ensuring all aspects of front of house hospitality are delivered professionally.
- Support the review and enhancement of procedures and processes.
- Ensure that performance is compliant with agreed SLA across all sites and locations.
- Put forward suggestions and initiatives for service improvement.
- Work as part of a team to deliver a first‑class service across all facilities.
- Support the Service Level Agreement by ensuring that all Site Support activities are executed effectively.
- Manage the onsite AV/IT equipment and support the Client with any AV/IT issues across various locations.
- Ensure all meeting spaces and guest house facilities are prepared to a defined standard.
- Ensure all customer requests are handled efficiently and effectively regardless of location.
Person Specification
- Flexible and proactive in approach with willingness to travel between multiple sites including satellite locations and guest house facilities.
- Passionate about delivering exceptional customer service across diverse environments.
- Experienced in Front of House or Reception, ideally gained within a corporate or luxury hospitality environment, with exposure to events or guest house operations desirable.
- Ability to build positive relationships with colleagues, guests and clients across various settings.
- Able to interact confidently with all levels of personnel, including Senior Executives within the client organisation.
- Able to work independently with minimal direction and adapt quickly to different site requirements.
- Confidently able to manage emergency situations and make informed decisions as required.
- Strong team player with a commitment to supporting colleagues across multiple locations.
- Excellent written and oral communication skills.
- Exceptionally organised with strong multi‑tasking capabilities, particularly when managing multiple sites.
- High attention to detail with ability to maintain consistent service standards across all locations.
- Working knowledge and competence in Microsoft Office software.
- Understanding of Audio Visual and IT systems with the ability to explain technical concepts clearly to customers.
- Computer literate (Word, Excel, Outlook e‑mail).
- Able to move heavy/bulky items safely.
- Clear understanding of Health & Safety practices across different site types.
- Customer focused with the ability to cultivate positive relationships in various environments.
- Enthusiastic and conscientious approach to all Site Support related tasks including event support.
- Clear, strong and confident communication skills.
- Team player with a “can do” attitude and enthusiasm for working across diverse locations.
- Experience or willingness to support corporate events and guest house operations.
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