About the Role
Join Connect Plus Services as a Tunnel Maintenance Civil Operative and play a vital role in supporting the safe and efficient operation of tunnels and pumping stations across the M25 network and its associated spur roads.
In this hands‑on operational role you will support the Tunnel Maintenance Supervisor and Manager in delivering planned and reactive maintenance activities. You will contribute to the day‑to‑day upkeep of critical infrastructure, ensuring that tunnels, assets and associated systems are maintained to the highest standards of safety, reliability and compliance.
Location & Working Arrangements
The role is based from CPS Hatfield and South Mimms Depots, with regular work across tunnels and pumping stations on the M25 and its spur roads. You will be required to work flexibly to support planned maintenance closures and reactive works as required. A full UK driving licence is essential; the role may involve operating specialist vehicles, working in confined spaces and supporting out‑of‑hours activities.
What You’ll Be Doing
As Tunnel Maintenance Civil Operative you will report to the Tunnel Maintenance Manager and support the effective delivery of maintenance operations across the network. You will:
- Oversee the correct operation of tunnel vehicles when used by appointed agency drivers, ensuring that all required checks are completed before and after use;
- Drive tunnel vehicles during planned closures or reactive incidents and assist Tunnel Maintenance Technicians with inspections, repairs and general upkeep of tunnel and pumping station assets;
- Complete daily worksheets, maintenance reports, drive‑through sheets and vehicle checks, ensuring accuracy and timely submission;
- Observe all safety procedures and maintain a strong focus on Zero Harm at all times;
- Provide escort and supervision to subcontractors, ensuring full compliance with site rules and safety standards, and support work delivered on behalf of National Highways and partner organisations;
- Carry out manual, semi‑skilled and skilled tasks across a range of trades, including out‑of‑trade activities when required, under the direction of the Tunnel Maintenance Supervisor;
- Support wider business objectives, including sustainability initiatives, and undertake any reasonable duties within your capability as directed by line management.
Who We’re Looking For
You will hold relevant operational and safety qualifications, including IPAF certification for MEWPs and booms, confined space training and a valid CSCS Safety Card or equivalent. You will have broad experience of tunnel maintenance regimes and a good understanding of current health and safety legislation. You should be capable of working independently when required, operate Connect Plus Services vehicles in line with company policies, and undertake additional training to meet sector scheme requirements, including Sector 22. Experience working in high‑risk operational environments is beneficial.
You will demonstrate strong customer service skills, the ability to work effectively under pressure, a confident and professional approach, and communicate clearly at all levels. You will be a reliable team player with a thorough and organised working style. A clean UK driving licence is essential; applicants holding HGV Class 1 or 2 licences and a valid CPC Driver Card will be particularly well regarded.
Benefits
- Smart working with staggered start and finish times, up to 40 % remote working where roles allow;
- 25 days paid annual leave (pro‑rata);
- Family‑friendly policies including 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partner leave;
- Pension, share incentive plan, volunteering leave, recognition schemes and more;
Diversity & Inclusion
At Connect Plus Services we believe diversity and inclusion are essential for a successful workplace. We are committed to working with people who have disabilities and long‑term health conditions to remove barriers for them in obtaining employment. We encourage applications from Armed Forces personnel, veterans and reservists.
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