Customer Service Assistant – Overview
Do you strive to deliver exceptional customer service every time? Do you have experience of working in a fast‑paced, customer‑service office environment? If so, our Customer Service Assistant role is the role for you! Here at Langdons, we have an amazing opportunity for a Customer Service Assistant to join the team based in Luton. You will be working full time, permanent, Monday to Friday. In return, you will receive a highly competitive salary of £30,056.93 per annum plus excellent company benefits.
About us
Whether it’s fresh consignments or frozen goods we have it covered! Langdons can deliver to almost any location in the UK or Ireland within 24 hours. We have 12 depots and over 375 lorries carrying chilled and frozen food all over the country. We’re the only company providing a 24‑hour service of this kind, and we’re very good at it. Langdons are proud to be an equal opportunities employer, treating all applicants equitably and ensuring all recruitment is based on merit. However, we particularly welcome applications from the following groups as they are underrepresented in our industry: Women, LGBT+ and Black, Asian, and Minority Ethnic applicants.
Responsibilities
This is a fantastic role to really get your teeth into. Your role will be to handle daily enquiries and bookings from customers, ensuring the highest quality of service is delivered and any complaints are followed up and escalated where required.
What you’ll be doing
- Respond to all customer enquiries and ensure they are made aware of delivery and collection arrangements
- Book incoming jobs onto company systems and allocate them to relevant depots
- Work closely with Warehouse colleagues and customers to identify any discrepancies in stock movements
- Assist with price quotations for movement of loads upon request
- Provide cover for the Transport Team where required
Qualifications and experience
- Level 3 Customer Service or equivalent
- Experience of using computer systems including Microsoft Excel and Word
- Experience of liaising with customers
Skills
- Ability to compile, analyse and interpret relevant data
- Ability to demonstrate an understanding of exceptional customer service
- Ability to use initiative and be organised so that key tasks are completed fully and on time
- Ability to work to set targets and deadlines
- Excellent verbal and written communication skills
- Proven arithmetic skills
- Happy working with a team
Benefits
- Annual pay review
- Company sick pay
- Long Service Bonus Payments
- Free in‑house job specific training and development
- Opportunity for career‑relevant apprenticeships
- Free onsite parking
- Free eye tests up to £25
- Free tea/coffee/milk
- Office/Warehouse to wheels scheme
- Relaxed working environment
- Employee Assistance Programme
- Staff Discount Scheme
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