Installation Coordinator: Schedule & Dispatch Engineers

Installation Coordinator

Old Trafford, Office Based Full-Time (37.5 hours; 8:45am to 5:50pm on Monday Thursday with 1 hour lunch and 2 x 15 min break, and 8:45am to 5pm on Friday with 30 min lunch and 2 x 15 min break) £28,000 per year

Do you enjoy keeping things organised, coordinating people, and delivering great customer service

Crystal Ball is a Multi Award Winning vehicle tracking and lone worker service provider based in Old Trafford. We serve a growing customer base across all business sectors, from SMEs to enterprise businesses and local government, throughout the UK.

What s in it for you:

• Competitive salary of £28,000 per year.




• 20 days holiday plus 8 UK bank holidays, plus 1 extra day per year of service (up to 25 days).




• Company pension and private medical insurance.




• Casual dress code and on-site parking.




• Join a vibrant, close-knit, and established team with direct access to our Operations Director.

Are you the right person for the job:

• Excellent communicator with a professional telephone manner.




• Enthusiastic, polite, and self-motivated.




• Highly organised with attention to detail.




• IT literate and a team player.




• Experience in scheduling / planning is helpful but not essential full training provided.




• A strong desire to deliver first‑class customer service.

What will your role look like:

• Efficiently schedule and dispatch Engineers to customer sites.




• Monitor Engineer activity and progress.




• Manage incoming phone calls, emails, and support tickets within agreed SLAs.




• Process orders and close job tickets to ensure work is completed satisfactorily.




• Record all customer communications within the CRM.




• Contribute to improving our customer service standards by providing a professional and efficient service.

If you are ready to start your career at Crystal Ball, then click APPLY now!

Your data will be handled in line with GDPR.

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