Royal Voluntary Service Retail Customer Assistant – Macclesfield Hospital
Join a part‑time permanent Retail Customer Assistant role at Macclesfield Hospital. You will receive a competitive salary of £12.71 per hour (FTE £23,136 per annum).
About the Role
Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love that the money they spend with us pays for volunteer action in hospitals and the community.
Working alongside a friendly team of employees and volunteers, you will participate in the day‑to‑day running of our busy retail sites at Macclesfield Hospital.
Hours and Availability
16 hours per week – Monday 4 hours, Wednesday 6 hours, Thursday 6 hours. Our retail sites are open on weekends and bank holidays.
There may also be opportunities for paid overtime in busy periods or to cover absence.
Responsibilities
- Providing friendly, helpful and efficient service at all times.
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments.
- Operating the till and cashing up.
- Maintaining a high level of cleanliness, complying with Health & Safety and food hygiene standards and ensuring all areas of the site remain tidy.
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required.
- Preparing hot and cold drinks (café).
- Serving freshly made food such as cake, sandwiches and pastries (café).
- Operating the till and undertaking cash reconciliation as required.
- Receiving incoming deliveries, distributing, maintaining, and date‑rotating stock as appropriate; assist in the accurate completion of regular stock checks.
- Engaging with volunteers to direct and lead by example to ensure they have a great volunteer experience.
- This role may involve pushing loaded trolleys of stock for long distances.
Requirements and Skills
- Previous retail or café experience is an advantage, but training will be given.
- Positive attitude, can‑do mindset and willingness to work.
- Outstanding customer service skills.
- Excellent communication skills.
- High level of organisational skills.
- Familiarity with email and internet.
- Flexible approach towards working hours.
- Enjoy working within a passionate team of employees and volunteers, as well as working on your own at times.
- Proficient literacy and numeracy skills.
- Knowledge of EPOS/till systems is advantageous.
- Knowledge and experience of general administrative processes.
- Willingness to undertake training and continuing professional development.
Performance Expectations
- Delivers objectives consistently meeting deadlines and is dependable.
- Quality orientation: pays attention, is precise, checks and completes things.
- Team working: enjoys group activities and collaborates well.
- Service delivery focused: identifies and focuses on individual customer needs and responds with professional, high‑quality service.
- Following directions: accepts and complies with standards and instructions, delivers accurately on promises.
- Interpersonal sensitivity: interacts with others in a sensitive and effective way, building healthy relationships.
- Equality, diversity and inclusion: values difference, promotes inclusive behaviour and encourages participation in inclusion activities.
Benefits
- Salary of £12.71 per hour (FTE £23,136 per annum).
- 26 days’ holiday (pro‑rata) plus paid statutory bank holidays (pro‑rata).
- Up to 2 days paid volunteer leave a year through our employer‑supported volunteer scheme.
- Ten weeks’ company sick pay following successful completion of probation.
- A great pension scheme.
- 2× salary death in service benefit, subject to qualification.
- Enhanced family leave schemes.
- Employee benefits package with access to an exclusive rewards website for discounts and cashback online.
- 24‑hour doctor line, financial support with dental/optical and other therapies.
- Free and confidential employee assistance programme with up to six face‑to‑face counselling sessions.
- Extensive online and on‑the‑job training to ensure success in the role.
- Opportunities to discuss flexible working.
- Opportunities to develop new skills and progress your career.
- Chance to make a positive, lasting impact that changes lives, communities and society.
Equality, Diversity and Inclusion
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work.
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