Insight and Belonging Coordinator
Leads the coordination of student insight activity across Liverpool John Moores Student’s Union (JMSU) ensuring that student feedback meaningfully informs organisational priorities, institutional change, and the continuous enhancement of the student experience.
Key Details
- Salary: £26,689 – £29,460 per annum (New hires will start on the first pay point)
- Hours: Annualised averaging a 35-hour working week
- Workstyle: Flexibility and Hybrid working (according to role needs)
- Contract: Permanent
- Location: Student Life Building, Copperas Hill, Liverpool City Centre
- Closing Date: Midnight Friday 29 May 2026
- Interviews: Wednesday 8th July & Thursday 9th July 2026
Role Focus
The role places a strong emphasis on fostering a sense of belonging, alongside advancing equity, student success, and positive outcomes across diverse student communities.
The role strengthens JMSU’s evidence‑led approach to representation, access, participation, and student success by coordinating major survey activity, championing institutional insight, and translating data into clear, actionable recommendations that align with:
- Teaching Excellence Framework (TEF) priorities
- Access and Participation Plan (APP)
- High Quality Teaching Framework
- LJMU’s National Student Survey objectives
- Diversity & Inclusion priorities
A core element of the role is ensuring insight captures the experiences and outcomes of students from underrepresented groups, particularly in relation to access, continuation, attainment, and progression, supporting targeted interventions across the student lifecycle.
Collaboration
Working closely with elected officers, staff, students, and LJMU stakeholders, the role supports effective representation, contributes to quality enhancement processes, and ensures the student voice is embedded across key institutional priorities relating to student experience, equity, and success.
Requirements
You’ll be skilled at collecting, analysing, and interpreting data, with the ability to spot patterns, identify key themes and turn insight into clear, practical recommendations that can improve the student experience. You’ll enjoy listening to students, engaging different groups and making sure less‑heard voices are reflected in our work. Organised, thoughtful and inclusive in your approach, you’ll be able to build positive relationships with colleagues, Student Officers and university partners, while bringing strong attention to detail, good judgement and a belief that insight should lead to meaningful action.
Equal Opportunity
We encourage applications from Ethnically Diverse candidates who are under‑represented within our core staff team and operate a Guaranteed Interview where the minimum essential criteria are met. If you are excited about this but there are criteria you don’t match exactly, please don’t be put off applying. It may not be a deal breaker – just make sure you get across why you think you’re right for it and how the gaps may be approached.
Benefits
- Location: We’re right in the centre of Liverpool and surrounded by everything the City has to offer
- Commuting made easy: Our main office is a few minutes walk from both Lime Street and Liverpool Central train stations
- Office goals: Our modern, open‑plan office offers good space, staff chat and city views
- Hybrid Working: Enjoy the best of both worlds – mix up your working week between the office and your home space
- Annual leave aplenty: Make the most of 32 days of annual leave (plus public holidays) and enjoy regular time off
- ‘Tis the season to be off work: We’re closed for Winter break, so you can take a rest or enjoy some seasonal activities
- Flexibility: We offer and are happy to consider any specific needs
- Every day is a school day: There’s plenty of learning and development opportunities to help you grow, and we have access to LJMU staff development too
- Carer perks: We offer enhanced parental leave and pay options, including grandparents leave, shared parental leave, adoption leave, maternity and paternity leave, paid emergency time off for carers and paid Carer’s Leave
- Paid Volunteer Leave: Support your cause with 3 days of paid leave for volunteering
- Get active for less: All staff can make the most of reduced LJMU gym membership, which includes classes too
- Discounts aren’t just for students: Save extra pennies with access to student discount schemes including Student Beans, Unidays and others
- Wellbeing covered: We offer an Employee Assistance Programme, a Voluntary Healthcare Scheme, Individual wellbeing plans and a day one sick pay scheme to help take the extra stress out your life
- Nest Pension Scheme: We will contribute 6%
- Cycle to Work Scheme: Good for sustainability, your pocket and your healthy lifestyle goals!
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