Customer Service Advisor

Customer Service Advisor – Leeds

We have an exciting opportunity for a motivated individual to join our team at Leeds. As a Customer Service Advisor, you will be at the forefront of customer interaction, building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, and keeping our customers up to date. A passion for delivering a first‑class service and an organised approach to your work are essential.

Working Hours

Monday to Friday: Week 1 06:00‑14:30, Week 2 09:30‑18:00. 1 in 2 Saturdays 07:00‑12:00 (OT).

Key Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day‑to‑day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account details, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Benefits

• In‑house training provided to support career progression.
• 25 days holiday + public holidays, increasing with service.
• Competitive employer pension.
• Discounts on major retail outlets, including groceries.
• 4x basic salary life insurance.
• Eligibility for an annual ‘Company Success Payment’.

Salary: From £26,500, plus an excellent benefits package.

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