Salary: £24,254 – £27,229 per annum
Location: Clifton, Nottingham
Hours: 35
Closing Date: 08/06/2026 23:59
Job Overview
If you love helping people, enjoy solving problems and want to start your career in IT and technology services, this could be the perfect opportunity.
As a Technology Service Desk Assistant, you’ll be a key part of our Service Desk team, supporting colleagues across the organisation with administrative support, system updates and first‑line IT support. This is an ideal entry‑level IT role for someone who is organised, customer‑focused and eager to grow their career in technology.
In this IT support role, you’ll gain hands‑on experience in a busy Service Desk environment, building your technical knowledge while delivering excellent customer service. You’ll support day‑to‑day operations and help ensure our technology services run smoothly.
What You’ll Be Doing
- Logging and managing IT support tickets within a busy Service Desk environment
- Providing friendly, patient first‑line technical support to colleagues
- Maintaining the IT asset register, including equipment tracking and warranties
- Ordering IT equipment, monitoring stock levels and supporting procurement
- Updating system documentation and knowledge bases
- Supporting wider Technology Services administration, including scheduling and telecoms tasks
- Ensuring all IT records, systems and data are accurate and well‑maintained
What You’ll Have
- Strong communication skills and a passion for customer service and IT support
- Good IT, numeracy and literacy skills, including experience using Microsoft Office
- The ability to organise your workload, meet deadlines and maintain accurate records
- Experience working in a customer‑focused or helpdesk environment
- A commitment to inclusive, respectful and collaborative working
Benefits
Did you know NCHA was officially ranked as one of the UK’s best places to work? This year, we were officially ranked by Great Place to Work UK, as well as being classed as one of the Best Workplaces for Wellbeing™ and the Best Workplaces for Women™ of 2024. Take a look at our working life, benefits, and values, to see why 77% of our colleagues say it is a great place to work.
We offer excellent benefits, including:
- 35‑hour working week as standard
- Generous annual leave package with the ability to buy more (or sell!)
- A fabulous benefits package to support your wellbeing including a healthcare cash plan, counselling and support helpline, support with bus and tram passes, shopping discounts and many more
- Wellbeing plan
- NCHA pension
- Free DBS checks
- £250 referral bonus
- Generous annual leave
- Free healthcare cash plan
- Company social events
- Enhanced maternity, paternity and adoption leave and pay
- Free training and development
- Access to cycle‑to‑work and discounted bus pass schemes
Company
We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973 and are proud to deliver care and support to people all over the East Midlands.
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