Member Services Administrator (PCN), PIVOTAL
London, United Kingdom
InMotion Ventures 3 Ltd
About us
InMotion Ventures 3 brings together two innovative brands, PIVOTAL and THE OUT, with a shared mission to redefine how people access and experience Jaguar and Land Rover vehicles.
While each brand offers a distinct service, both are focused on delivering a seamless, flexible, and premium customer experience.
PIVOTAL is transforming car ownership through a flexible subscription model, giving members access to the latest vehicles with a simple monthly payment that covers everything.
THE OUT is reinventing car rental in London by delivering high-end vehicles to customers’ doors. No rental desks, no hidden fees, just a smooth, first-class experience.
About the Role
As a key member of our Customer Service team, you will play an important role in supporting both brands. This position requires a proactive, self‑motivated individual with a strong work ethic who is comfortable working independently while also contributing to a collaborative team environment.
You will need to be extremely organised with excellent attention to detail and able to work on your own initiative to support our customers who have obtained a Parking Charge Notice alongside other documentation requests.
This role is mainly remote, with occasional visits to our Old Street (London) office.
What You’ll Be Doing
- Responsible for the end to end process of actioning all third party fines received including Parking Charges and Congestion Charges.
- The point of contact for any enquiry related to these charges via email, phone and webchat.
- Processing documentation requests including parking permits and travel documentation.
- Maintain excellent service throughout all customer interactions.
- Keeping clear and accurate records.
- Provide support to the wider Pivotal team where required such as invoice updates.
Skills & Experience
- Experience in a similar role where data input and accuracy were required.
- Knowledge of the penalty/parking charges process would be beneficial.
- Excellent written and verbal communication skills required (fluent in English, both written and verbal).
- IT literate with a good aptitude of learning new systems.
- Able to work independently but also take direction as part of the wider team.
Essential Attributes
- Organised.
- Adaptable.-
- Customer focused.
- Accountable.
- Ability to prioritise workload.
Benefits
- A permanent contract for long term stability
- A flexible, remote first working environment
- 25 days’ holiday + bank holidays, plus an extra day off for your birthday
- 2 additional volunteer days to give back to causes you care about
- A competitive salary + discretionary bonus scheme
- Contributory pension scheme to support your future
- Healthcare cash plan for everyday wellbeing
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