Assistant Manager

At Mecca, we are the number one Bingo brand in the UK and have been at the heart of our communities for over 60 years. We offer a safe and welcoming environment for all to play Bingo, enjoy Slots, and relax with friends.

Overview

The Assistant Manager works hand‑in‑hand with the General Manager to set standards, motivate the team, and create a vibrant, welcoming atmosphere for every customer.

Responsibilities

• Lead and inspire a passionate team.
• Deliver exceptional customer experiences every day.
• Drive results and keep operations running smoothly.
• Coach and develop team members to reach their best.
• Oversee daily operations, ensuring everything runs efficiently.
• Engage guests and colleagues, resolving issues with a positive, solution‑led approach.

Qualifications

• Leadership experience in a fast‑paced customer environment.
• Customer‑focused mindset and passion for outstanding service.
• Operational know‑how and experience overseeing daily activities.
• Excellent communication skills and confident engagement with guests.
• Hands‑on attitude, willing to lead by example.
• Commercial awareness – understanding KPIs, cost control, and performance drivers.
• Adaptability and creativity in overcoming challenges.
• Experience coaching others, giving feedback, and supporting growth.

Benefits

• Competitive salary – from £32,500.
• Paid breaks.
• Exclusive rewards platform – discounts on travel, shopping, dining & more.
• 50% off food & soft drinks for you and up to three friends.
• Pension & life assurance.
• Company sick pay scheme.
• Career development through a top UK LMS platform.
• Induction program to familiarise you with our values and culture.
• People‑focused culture with supportive and nurturing environment.
• High‑performing culture that sets the bar high and supports you.
• Exciting project work that lets you make a meaningful impact.
• Commitment to growth and individual/team development.

Legal

We are an inclusive employer and ensure fair and equal access. If you need a reasonable adjustment, please let us know before your interview.

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