Customer Liaison Officer

Temporary Customer Liaison Officer

Location: South Yorkshire & surrounding areas (including Doncaster, Rotherham, Hull, Leeds, and Halifax). Contract: Temporary (until 30 June 2026). Working Hours: Monday to Friday, 8:00am – 4:30pm. Start Date: Immediate start available.

We are seeking a proactive and resilient Customer Liaison Officer to join our client’s team on a temporary basis. This is a field-based role requiring regular travel across multiple locations, supporting customers and stakeholders through a variety of situations.

Key Responsibilities

• Act as a primary point of contact for customers, ensuring clear and effective communication
• Manage and resolve sensitive or complex situations with professionalism and empathy
• Liaise between customers, contractors, and internal teams to ensure smooth service delivery
• Maintain accurate records and reports using Microsoft Office tools
• Support the delivery of projects by keeping customers informed and engaged

Essential Requirements

• Previous experience in a similar customer‑facial or liaison role
• Strong interpersonal and communication skills, with the ability to handle sensitive situations
• Resilience and confident negotiation skills
• Proficiency in Microsoft Office applications
• Full UK driving licence and access to a vehicle (mileage reimbursed at 12p per mile)

Desirable

• Experience working within a regulated or customer-focused service environment

This is an excellent opportunity for someone who thrives in a dynamic, people-focused role and is available to start immediately.

If you are interested and meet the above criteria, we encourage you to apply as soon as possible.

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