Customer Service Assistant
Our Customer Consultants are the face of Solus, demonstrating our values and work principles, to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers.
Job Overview
This role is 5 days a week, Monday to Friday, 40 hour a week contract.
Responsibilities
- You will deliverhigh levelsof customer contact and communications throughout the vehicle repairs.
- Provide Service Level Agreements, ensuring customers are contactedregardingrepairs
- Identify, own, and handle the risks involved in running our business appropriate to role
- You will be accountable for your individual performance and also contributing to site performance.
Qualifications
- Strong organisational skills and attention to detail
- A proactive, problem-solving mindset
- The ability to lead by example and work collaboratively
- Previous experience in a similar role
Benefits
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
Equal Employment Opportunity
We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
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