Swilcan Loft Assistant Manager

About the Role

Our award‑winning Food and Beverage team is at the heart of our business. We have an exciting opportunity for an experienced supervisor to join our Swilcan Loft Restaurant – a 74‑cover venue overlooking the 17th hole of the Old Course and Swilcan Bridge.

Duties and Responsibilities

• Maintaining standards and operating procedures
• Ensuring all service and bar processes are followed, taking every effort to control costs
• Supporting and coaching direct reports to deliver the highest standard of customer service
• Resolving guest complaints satisfactorily, ensuring expectations are met and customer loyalty retained
• Forecasting staffing requirements to ensure adequate staff volumes
• Maintaining high standards of performance via appraisals and personal development plans, in line with business values and objectives
• Driving the success of the Food and Beverage Team through identifying continuous improvement areas

Qualifications

• Proven experience supervising teams within a restaurant environment
• Excellent team‑management skills with the ability to motivate associates effectively
• Familiarity with food safety regulations and culinary practices related to beverage service
• Exceptional communication skills, both verbal and written, with a focus on customer interaction
• Ability to work under pressure in a fast‑paced environment while maintaining attention to detail
• A proactive approach to problem‑solving with strong organisational skills

Hours

Full time, 40 hours over 5 days

Salary

£34,866.56 + tronc

Benefits

• Dine On Us – free meals and refreshments every day in the staff canteen
• Exclusive Resort Perks – generous discounts across the resort, including award‑winning restaurants and luxury rooms
• Kohler Group Benefits – wider savings across the Kohler family
• Wellness, Your Way – free access to the on‑site Kohler Waters Fitness Centre, gym, pool, sauna and hot tub
• Plan Your Future – complimentary mortgage consultations
• Cycle2Work – save money with the programme, good for you and the planet
• Perkbox – exclusive discounts and rewards through a mobile app
• Get Rewarded – rewards on our Global Recognition Platform and a Refer a Friend scheme
• 24/7 Wellbeing Support – Employee Assistance Programme available around the clock

All benefits subject to availability.

Equal Opportunities

The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.

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