Customer Service Assistant

Customer Service Assistant

Location: London. Salary up to £37,000 plus package.

This is a rare chance to join an ambitious B2B drinks industry startup in the very beginning, giving you the opportunity to fast‑track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit‑boosting platform.

We are looking for a Customer Service Assistant who will be the first point of contact for all suppliers and buyers across the business. This role will manage day‑to‑day enquiries, maintain customer satisfaction, problem‑solve, and support loyalty with partnering businesses. The position is 5 days per week in the West London office.

What this business offers

• A competitive salary and performance‑based bonuses.
• Opportunities for professional development and career growth.
• The chance to work with globally recognized brands in an exciting and dynamic industry.
• A collaborative and supportive work culture.

Customer Service Assistant Responsibilities

• Support the onboarding of new buyers and customers, ensuring they have the information and guidance they need.
• Handle day‑to‑day customer service enquiries via phone, email and system platforms.
• Process orders accurately and efficiently, ensuring customers receive the right products on time.
• Assist in maintaining customer service metrics and updating internal systems.
• Gather customer feedback and flag trends or issues to the Customer Service Manager.
• Work closely with sales, operations and supply chain teams to resolve queries.
• Help monitor stock, deliveries and order flows to support a smooth customer experience.
• Contribute to continuous improvement by suggesting ways to enhance processes and communications.

The Ideal Customer Service Assistant Candidate

• Experience in customer service, administration or a support role within B2B, FMCG, drinks, hospitality or retail (preferred, not essential).
• Excellent communication skills with a friendly, professional and proactive approach.
• Strong attention to detail and ability to manage multiple tasks at once.
• Comfortable using CRM systems, email platforms and spreadsheets.
• Team player who enjoys working collaboratively with other departments.
• Positive attitude, willingness to learn and passion for helping customers.

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