Customer Service Advisor

Camira are a multi-award-winning textile manufacturer with two centuries of heritage and a forward-thinking approach to innovation and sustainability. Camira designs and manufactures environmental fabrics for the commercial, public transport and residential sectors.

Purpose of the role

To ensure holistic support to customers relating to order management, enquiry management and discrepancy management. Act as the customer’s advocate to ensure that you and Camira business delivers a world class customer service experience to every customer, every time.

The day to day

• To adhere to the Camira Code of Conduct and comply with all relevant quality, environmental, health & safety, data protection, and corporate legislative requirements
• Promptly manage customers and Area Business Manager’s requirements by handling incoming communications, enabling them to act with speed and ease
• Ensure customer product and lead time requirements are met by ensuring the accuracy and timeliness of order entry
• Conduct rigorous daily open order management for all customer accounts so that best possible lead times are achieved, and customers are kept appraised
• Identify the key satisfaction drivers for your customers, aligning your work and the internal business to continuously, enhance service and customer satisfaction
• Make it easy and pleasurable for customers to deal with us: foster trust, open communication, and a positive ‘can do’ culture
• Build and nurture relationships with team, internal departments, and sales teams to ensure alignment to customer needs and a team approach
• Be the customer’s advocate within the Camira business, facilitating best in class service via all internal departments on our customer’s behalf

Other considerations

• This is a multi-site role and travelling between them may be required (within West Yorkshire)
• Ability to manage pressure and deadlines within a team environment, prioritising within a busy and changeable workload
• A natural troubleshooter, collaborative in solving issues for your customer
• Continuous improvement orientated, deliver customer-focused service innovation that enhances customer satisfaction
• Acquire and hone a deep product knowledge to allow enquiry response, cross selling and substitution suggestions – thus maximising sales, service level and customer satisfaction.
• 23+ days Holiday with option to buy
• Cycle to work scheme

#J-18808-Ljbffr…