Customer Service Associate – View details

We are currently recruiting for a Reservations and Customer Service Associate to join our office in Oxford. Our focus is on delivering a high quality service – from the moment our clients make an enquiry to the moment they return home from their holiday.

Responsibilities

• Handling sales enquiries by telephone.
• Dealing with customer service matters, and ensuring prompt aftercare.
• Reservations administration.
• Processing bookings from travel agents.
• Maintaining relationships with key trade partners.

Requirements

• Have a good telephone manner.
• Be willing to share a love of travel in a customer‑facing role.
• Have the ability to multi‑task.
• Lead by example and be able to work under own initiative.

What we Offer

• Competitive salary dependent upon experience.
• Opportunity for international travel to experience our holidays.
• Participation in company pension scheme.
• Generous annual leave allowance.

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