Honeycomb is delighted to be working in partnership with a market-leading organisation to recruit a Customer Service Co‑ordinator for their Cookstown office on a 12‑month fixed‑term contract basis. This is an exciting opportunity to join a highly regarded and expanding business operating within a fast‑paced and rewarding industry, offering excellent experience within a supportive and collaborative team environment.
The Customer Service Co‑ordinator will play a key role in supporting both customers and internal departments, ensuring a high standard of service and efficient day‑to‑day operations. Responsibilities will include:
Responsibilities
- Acting as a key point of contact for customers, managing orders, processing amendments, and responding to general enquiries in a professional and timely manner.
- Maintaining accurate customer records and documentation across internal systems, ensuring all data is updated and organised correctly.
- Liaising closely with internal departments, including sales and dispatch, to ensure smooth coordination of daily operations and customer requirements.
- Assisting customers with queries relating to orders, products, and services while delivering a consistently high level of customer support.
- Supporting administrative processes through accurate data entry, document management, and general office coordination duties.
- Working effectively within a busy environment while demonstrating strong attention to detail, organisation, and communication skills.
The successful candidate will ideally have previous experience within a customer service, administration, or coordination role and will be confident managing multiple tasks within a fast‑moving environment. Strong interpersonal skills, a proactive approach, and good IT proficiency are essential.
Benefits
The package on offer includes a salary of £26,000‑£28,000 depending on experience, Monday to Friday working hours, and on‑site parking.
If you require any assistance during the recruitment process due to a disability, please contact us directly to discuss your requirements.
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